Privacy Policy

Last updated: February 2025

1. Overview

SlabWise ("we," "our," or "us") operates the website at slabwise.com. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

2. Information We Collect

Information You Provide

When you create an account or contact us, you may provide your name, email address, shop name, and message content. This information is used to operate your account and respond to inquiries.

Automatically Collected Information

When you visit SlabWise, we may automatically collect browser type and version, operating system, pages visited and time spent, referring website, and IP address (anonymized where possible). This helps us understand how our site is used and improve it.

3. How We Use Your Information

Your information is used to provide and maintain our DXF template library and platform, respond to inquiries and support requests, send transactional emails (invoices, notifications), analyze site usage to improve the user experience, and detect and prevent technical issues. We never sell your data to third parties.

4. Cookies

SlabWise may use essential cookies to ensure the website functions properly. We may also use analytics cookies to understand site usage. You can control cookie settings through your browser preferences.

5. Third-Party Services

We may use third-party services for analytics (such as Google Analytics) and hosting (such as Vercel). These services may collect information as described in their own privacy policies.

6. Data Storage & Security

All data is stored on encrypted servers in the United States. DXF files, slab photos, and job data are stored in your organization's private workspace and are never shared with other users. We implement reasonable security measures to protect information transmitted to us. However, no method of transmission over the Internet is 100% secure.

7. Children's Privacy

SlabWise is not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Your Rights

You can export or delete your data at any time from your account settings. Upon account deletion, all data is permanently removed within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact

Questions about privacy? Email us at privacy@slabwise.com.